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Just got an email saying the warehouse did not receive the devices. Uh-oh, it looks like we have our wires crossed. Is there any way to track when Assurant receives and Folks any updates on yours tradein return lost due to usps. This website is operated by Assurant, Inc. on behalf of T-Mobile. Device Recovery: Trade-in qualifying device for credit. Successfully Subscribed! Can You Trade In a Cracked Phone to T-Mobile? T-Mobile Premium Handset Protection | Assurant Did anyone get this resolved? Phone Insurance, Extended Warranty & Tech Support | Asurion Please try again in a few minutes. Program Info | mydeviceprotect | Assurant They supposedly to deliver two days ago, but still showing In Transit, Arriving Late on USPS.com. Kosh wrote: right now i'm so mad. Limited time offer; subject to change. 50,000,000 and its paid up capital is Rs. I was required to put a down payment on the new phone, and the phone was shipped and delivered with no issues. Call Assurant at 877-406-4372. If you have any additional questions or concerns about your Asurion Protection Plan or wish to file a claim directly with us, please call us at (866) 551-5924 or email us at. To change the setting, use the following step-by-step guide. You can search for the value of your model on AT&T's website and either visit a retail shop to trade in your old iPhone for a new one or mail it in for a gift card you can put toward your next iPhone purchase or phone accessories. My tracking number hasnt been updated since December 2nd and it just says in transit. Verizon Mobile Protect is not available in New York or for New York customers. File or Track My Claim | Assurant I shipped on Feb 1 and tracking still says in transit to next facility. You'll need your credit card to pay the excess as listed in the excess chart. If you accept you agree to our full cookie policy. Contact Us | T-Mobile | Assurant Assurant Services Canada Inc., and American Bankers Insurance Company of Florida and their subsidiaries and affiliates carry on business in Canada under the name of Assurant . Additional promotional offers may also be available in store!

Added 19 August 2021. In 2020, Assurant acquired Alegre, one of Australia's leading specialists in refurbished mobile phones and tablets; and HYLA Mobile, a leading global provider of smartphone software, trade-in . This is the second time I am dealing with USPS not delivering my trade-in to Assurant. I then called the customer care at Tmobile. Get repairs or replacements without the hassle. I too am in the same boat. Never miss out on the latest news from Assurant. Take a few pictures of how you wrapped it and protected it nicely before you seal up . I have contacted T-Mobile and they told me to wait for 10 days. The rebate requires a trade in, and I mailed in my old iphone 6s to Assurant with the prepaid label given at time of purchase. and I spoke to a customer care person again, and she laughingly told me that she checked the tracking number herself and could see that post office hasn't had any movement on this since November 17. So every 5 or so days I would call back to see if anything had changedif maybe the device had shown up despite the tracking number showing no activity past November 17. It is classified as Non-govt company and is registered at Registrar of Companies, Chennai. at risk management provider Assurant, which owns trade-in company . I am pretty sure usps has lost the pkg to theft. Your old device could be worth up to $200 or more through the Trade-in Program. Send 3 pkgs 12/8 two got received by tmo and got the proper credit. Postal/ ZIP code*. All responses are from me. By Phone: 1-866-866-6285 By Mail: Assurant 676 E. Swedesford Road Suite 300 Wayne, PA 19087 So anyone having issues escalate to T-force. We're available weekdays from 8 a.m. to 10 p.m. Welcome to the Assurant Insurance Center log in page. - i see multiple people having these issues from 2017. We could not locate your account. 3,541,250. @runnerforlife99 To be clear: When you mail it, take it in the building and get a printed receipt (don't lose it, I take a photo even before leaving the Post Office). Krish007 - did your issue get resolved? I have the same issue. Best of all, you can pay for coverage up front or in monthly installments. Been talking to Tmobile Experts 3 times. This is very frustrating and stressful. Add accessories to protect Samsung and LG phones. NEW YORK, July 13, 2021--Assurant, Inc. (NYSE: AIZ), a leading global provider of lifestyle and housing solutions that support, protect and connect major consumer purchases, today announced that . Sign in to view status of your Trade-In Requests, order more boxes or track shipments . Verizon Mobile Protect. Today, i called again, Tmobile Agent responded as We are filinghandset research form. In addition, she asked me to contact T-Mobile or Assurant to see if they have received my old phone. An inspection will be performed by Samsung's third party, Assurant, upon receipt of your used device. You can choose which cookies you want to accept. Assurant is a registered trademark of Assurant, Inc. All marks associated with the cards listed herein are the property of their respective owners. Tracking number: 92162901067815500230947524). Learn more now. USPS responded that the phone is missing and I need to contact TMobile since I usedtheTMobile printed shipping label. shipped trade in device on 02Nov2020. Full Time. Learn more about our cookies. Then they put me on hold and hung up on me. If you're like most people, you'd probably prefer to get the most money possible in cold, hard cash. In 2020, Assurant acquired Alegre, one of Australia's leading specialists in refurbished mobile phones and tablets; and HYLA Mobile, a leading global provider of smartphone software, trade-in . You can check the status of your trade-in by accessing Assurant's trade-in status portal. So now I own the Device and zero due. So I call them and they keep saying it was delivered. Upon trade-in of an eligible phone, customer will receive value toward a Samsung Galaxy Z Fold3 5G or Galaxy Z Flip3 5G with installment billing or one-time-pay activation. @RManiim going through this exact situation right now. I purchased an iphone 11. However, they will understandably be assessed at a lower value than a device in good condition. This is the first time . Square Trade. I had never seen a lastin-transit status updated 3 times for all the packages that I mailed through USPS in the past. You have 30 days to return your device or your service credit will not be applied. To check your claim status, please enter your postal code and either your claim number or account/loan number. Check and track your T-Mobile order status here. ASSURANT Investor Relations. If you traded in your phone at a retail store, your offer will not be adjusted. Not looking forward to dealing with this. I even went in store for them to print out the return label. If you have Cricket Protect, it's quick and easy to file a claim. It's worth a shot to see what can be done. Please give us a call 1-800-361-5344. Optimal trade-in offers that stimulate upgrades at a profit. Note: Your trade-in estimate is valid for 30 days from the day your new phone is delivered.

Honest. FAQ: How many claims can you file with tmobile? - Kitchen At Assurant we prefer to hire individuals with longevity in mind. 5 years ago. Protection Program (Carrier #300) Revised: 9/17/21 Important Phone Numbers / Contact Information General Information Assurant Solutions Wireless 800 # (855) 884-9771 Technology CDMA Assurant Solutions Wireless Fax IMEI# (866) 450-4080 Serial Number Reported TTY Number for the Deaf (866) 545-6388 Billing Verifications eSearch or Call XFINITY Mobile . FYI: USPS says my trade-in was delivered to Assurant on November 19th, and I got my first text from T-Mobile on November 30th saying the phone was received and being processed. Trade-in, turn-in, giveback or return Sprint device At Glyde, we have a quick and easy trade-in program that allows you to get paid in cash for your old phone, or build store credit towards a premium used phone. I went to USPS and checked. Head of Operations Korea in Seoul | Assurant The phone must be received by December 4 or else the rebate is denied. Escalated to Tforce and told them about the whole situation and tell them a case is open with usps. Your Preferred Partners in One Ecosystem. We'll update you on your trade-in status via email and text. That is great news. They told me they filling a Form not sure what that means. I have opened a a "missing mail" inquiry (USPS Missing Mail Search ID: 7879319). You'll be receiving an email update about this from our Handset Research Team. Same issue for me, I traded in two devices for iPhone 12s and moved over to T-Mobile. So I called Customer care once again. Learn more about. I feel someone is changing information in the USPS tracking to confuse investigators if it is ever investigated. Call 888.562.8662. Google. . Then T-force Rep contacted me and told me that they understand its not my fault but USPS fault. Find out what your phone is worth. October 19, 2021. Just stop by any of our 700+ uBreakiFix by Asurion stores, mail in your device, or we'll come to you.

those awaiting them can access shipping and tracking information . USPS never reply to me even though i open a ticket. It simply says "in transit" and has said so for 2 weeks. Will Tmobile take a cracked phone? [email protected]. Decreased exposure to excess and obsolete equipment. . That was all the email said. We need basic cookies to make this site work, therefore these are the minimum you can select.

They will contact the post office and and deal with the insurance and this will work out. Support for your questions about Spectrum Mobile's network and coverage, including Wi-Fi hotspots and international talk, text, & data rates. We use 3 different kinds of cookies. Head of Operations Korea. Can I File a Phone Insurance Claim? Assurant or Tmobile gave me an option of accepting the value of $0.00 or return the fake phone to me. If you bought a phone or received a discount on your plan that requires a trade-in online or over the phone, we'll ship a return kit to you. I am facing similar problem now. Learn More. Add accessories to protect Samsung and LG phones. Same time I contacted T-force and let them know whats going on. Mine have to be in by Dec 12th and now its already almost December 4th. To check your claim status please remove either the claim number or account/loan number. Assurant MAX+Protection SM is a service mark, and Assurant is a registered trademark, of Assurant, Inc. No final say from them. Must show acceptable proof that it was mailed and the value mailed, which TMobile should already have. Simple and direct. Assurant Solutions. Opened a case with USPS 4 days ago and have t heard anything back other than they are looking into it. T-MOBILE.COM. Welcome to the Assurant Second Quarter 2021 Conference Call and Webcast. Trade in your used phone with T-Mobile for store or bill credit. FAQs: Find answers to our most frequently asked questions. Well, today I just got the email regarding the "handset research". Before we get down to the nitty-gritty of T-Mobile's trade-in values, let's talk about how you'll receive your buyback payment. Shop the best smartphones and cell phone plans at Spectrum Mobile - the nation's largest 4G LTE network. Once your number has been verified, click Track My Claim. I recently traded in my Samsung Galaxy S9 for a new Samsung Galaxy S21. quick note: I was logged in under our main account, which is why that above "follow up" has a different name attached. Why all the sweet talk and statements like "Tmobile will make this right" if the truth is: "If the phone doesn't show up, you get nothing.". If the final trade-in value exceeds the cost of the new device, the difference will be refunded via check separately from the trade-in credit on your monthly bill in approximately 4 to 6 weeks. Customers have many choices when it comes to protecting their purchases, travel and financial well-being, and so should you. Simply enter your order number, name and zip code to find out when you'll receive your order! Visit the home page at www.myassurantpolicy.com for more info about your renters insurance policy. . I wish they would follow up with USPS and put some pressure on them, especially if Im not the only one having issues. Offering direct connect integrations and a network of best-in-class partners, RepairQ brings a vast ecosystem of solutions in efficiency, marketing, payments, parts, warranties, and more . If the final trade-in value exceeds the cost of the new device, the difference will be refunded via check separately from the trade-in credit on your monthly bill in approximately 4 to 6 weeks. Interviewing, vetting, and hiring a new team member is an expensive and time consuming effort for any company. So it is no wonder Tmobile Customer (dont) Care gives their customers the run-around given the maximum that can be re-imbursed for each loss if they bother to file the claim at all. and affiliates carry on business in Canada under the name of Assurant. 2 arrived, 1 did not arrive and has been in transit status for over 10 days after the2 arrivals. Through its network of partners and integrations, RepairQ helps you maximize your business's productivity and streamline your operations to drive revenue. The Head of Operations will be responsible for all aspects of call center, Return Center, Supply Chain, Device Life Cycle Management, to include Device Trade-in and Upgrade, device receipt, processing and optimized value realization via intelligent . Seoul. 15.8K Messages. Email or phone Password . Buying a used phone is just as easy, too. Hey, Any update on whats the final result? Trade in your used phone and devices easily and securely with Trademore. About T-Mobile USA. ET. Please select the number of locations and provide addresses to send the boxes to ship your trade-in devices. Most repairs performed in 2 hours or less. To receive a credit for the full trade-in value of your used device, you must accurately state the condition of the used device and have a valid proof of purchase for the new Samsung device purchased. If new phone financed, credit applied to bill in pro-rated increments for the duration of the Device Payment Plan. Mailed them on Nov 18th and one arrived on Nov 30th after sitting in transit for several days. It's just like if your car is totaled, you get a check, the car belongs to the insurance company.. I'm being given the run-around by tMobile. With Assurant, your program operates on: Industry-leading price modeling based on machine learning and data analytics. Enter your mobile number or serial number, complete the security check and click Submit. Even though you can send your trade-in device at any time, if it arrives more than 30 days after your new device was delivered it'll be assessed at current market value instead of your quoted estimate. Please give us a call 1-800-361-5344. I am worried about my case and this is the second time it happened to me. The REPLACEMENT phone they sent you, is the ONLY phone at issue. To find your device's IMEI number (for phones) or serial number (for all other devices), go to your order details page. The tracking number shows no activity after the iphone 6s was accepted by USPS. Track the status of your trade-in.

As for the last in-transit status, I noticed it was updated 3 times at least from November 30th to Dec 1st to Dec 3rd. The trade-in program you choose will ultimately determine the price you get for your phone. Assurant Automotive Warranty Solutions (india) Private Limited is a Private incorporated on 26 December 2013. I am trying to take advantage of the $700 off the iPhone 11 with a trade-in of an iPhone. They reassured me I will get my credit. I used their label, so they should honor the credit and they should be dealing with USPS to resolve this. More research info - according to USPS section 609 1.3 Filing Indenmity Claim for Loss or Damage - the sender or the receiver or the contract holder ( in this case TMobile ) can file a claim between$50 to $100. Asurion sends you a replacement, you send back the broken phone. , . USPS tracking hasnt changed since Nov 28 and still shows in transit. Tabs will appear at the top of your screen providing you with additional info as you move through the claims process. Here's what's covered: 1 Preferred Care for Pixel 6 devices or newer protects your device with a 2-year extended service contract that provides unlimited mechanical breakdown claims after the manufacturer's warranty expires and up to 2 accidental damage claims within . I don't understand how this can be the customers fault when the customer followed tMobile's instructions at a 100%. For every nine devices, you will receive one box. Accepted Solution. partner, Asurion. (Tracking number: 92162901067815500230947524). Yes, T-Mobile does accept phones with damage for trade-in. I have submitted the handset escalation. T-Mobile makes trading in devices simple, easy, and convenient for our business customers. according to the their website/tracking they shipped galaxy 4 to my mailing address. We use cookies to enhance and personalize your experience. The actual value of the trade-in device is determined by Assurant Services Canada Inc. once the Trade-in Product is received. Enter your ZIP code and click Submit. Assurant is a registered trademark of Assurant, Inc. All marks associated with the products listed herein are the property of their respective owners. Credit applied to existing Equipment Installment Plan(s) (EIP) balance(s) or to customer bill in the order determined by T-Mobile and customer eligibility; may take several billing cycles to receive credit. Its still on Transit. We could not locate your claim number.

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